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At AR Aura Scents, we want every order to reach you in the condition you expect.

If there is a problem with your order, such as receiving the wrong fragrance, a damaged product, or an item with a verified defect, please contact us as soon as possible so we can review the issue and help resolve it.

This Return & Refund Policy explains when a product may be returned, which products are not eligible for return, how damaged or incorrect orders are handled, and what customers should expect during the return process.

 

14-Day Return Window

Customers may request a return within **14 days of receiving their order**, subject to the eligibility requirements explained below.

The 14-day period begins from the date your parcel is marked as delivered by the courier.

A return request submitted after the 14-day period may not be accepted.

Submitting a return request within 14 days does not automatically mean the product qualifies for return. The product must also meet the condition requirements stated in this policy.

 

When Is a Product Eligible for Return?

A perfume may generally be eligible for return if:

• The return request is made within 14 days of delivery.
• The perfume has not been used, sprayed, tested, or altered.
• The bottle is in its original condition.
• The original packaging is intact.
• Any seals, protective wrapping, labels, or packaging supplied with the product remain intact.
• The product has not been damaged after delivery.
• Proof of purchase or order information can be provided.
• The item was purchased directly from the official AR Aura Scents website.

The returned product must be in a condition suitable for inspection and, where applicable, resale.

 

Opened or Used Perfumes

For hygiene, quality-control, and product-integrity reasons, we generally cannot accept returns of perfumes that have been opened, sprayed, tested, or used, unless the product is damaged, defective, leaking, or the wrong item was supplied.

Fragrances interact differently with each person’s skin chemistry, environment, temperature, and personal scent preferences.

Therefore, a perfume normally cannot be returned simply because:

• You do not like the fragrance.
• The fragrance smells different from what you expected.
• You changed your mind after opening or using it.
• The fragrance develops differently on your skin.
• You expected a different type of scent based on personal preference.

We strongly recommend reviewing the fragrance notes, scent profile, and product description before placing your order.

If you are unsure which fragrance to choose, you may contact AR Aura Scents before ordering.

 

Damaged Products

If your perfume arrives damaged, broken, cracked, leaking, or otherwise unusable because of damage during delivery, please contact us as soon as possible after receiving the parcel.

To help us review the issue, we may ask you to provide:

• Your order number.
• Your name and contact information.
• Clear photographs of the product.
• Clear photographs of the outer courier packaging.
• Photographs of the inner packaging.
• A photo or video showing the damaged area.
• An unboxing video, where available.

Please do not discard the damaged bottle, box, courier packaging, or other materials until the issue has been reviewed.

Depending on the circumstances and verification of the claim, AR Aura Scents may offer an appropriate solution such as a replacement, exchange, store credit, or refund.

 

Wrong Product Received

If you receive a different fragrance from the one you ordered, please contact us promptly.

For example, if you ordered Aura Blanc but received Aura Royale, we will review the order and arrange an appropriate solution once the issue has been verified.

The incorrect product should remain:

• Unused.
• Unopened.
• Unsprayed.
• In its original packaging.
• In the same condition in which it was received.

Please do not open or use an incorrectly supplied perfume if you intend to request a replacement.

Once an incorrect item has been used, sprayed, or altered, it may no longer qualify for return or exchange.

 

Missing Items

If your order contains multiple items and one or more products are missing, please contact us as soon as possible.

Include:

• Your order number.
• The items you received.
• The item you believe is missing.
• Photographs of the parcel and its contents where possible.

We may check order records, packing information, shipment weight, courier information, or other available evidence before approving the claim.

 

Defective Products

If you believe your perfume bottle has a genuine manufacturing or functional defect, such as:

• A faulty spray mechanism.
• Leakage from a sealed bottle.
• A damaged cap or bottle received on delivery.
• A packaging defect that materially affects the product.

Please contact us with photographs or video evidence of the issue.

After reviewing the claim, we will determine the most appropriate solution.

Normal cosmetic differences in packaging that do not affect the use or quality of the perfume may not qualify as defects.

 

Change-of-Mind Returns

If you simply change your mind after receiving your order, a return may only be considered if the perfume remains completely unopened, unused, unsprayed, and in its original condition and packaging.

AR Aura Scents reserves the right to inspect the returned product before approving a refund or exchange.

If any seal has been broken or there are signs that the perfume has been opened, tested, sprayed, or used, the return may be rejected.

 

Fragrance Preference Is Not a Product Defect

Perfume is highly subjective.

A scent that one person finds soft may feel stronger to another. Likewise, sweetness, freshness, woodiness, musk, projection, and overall scent character can be perceived differently depending on the wearer.

A return or refund will normally not be approved solely because:

• The customer does not like the fragrance.
• The scent is stronger or softer than expected.
• The fragrance smells different on the customer’s skin.
• The customer expected different fragrance notes.
• The customer no longer wants the perfume after trying it.

Please review the full scent profile of Aura Blanc, Aura Royale, and Aura Noir before ordering.

 

Longevity and Performance

Fragrance performance may vary from person to person.

How long a perfume lasts or how strongly it projects can be affected by several factors, including:

• Skin type.
• Body temperature.
• Weather.
• Humidity.
• Application method.
• Clothing.
• Storage conditions.
• Individual perception of fragrance.

For this reason, differences in perceived fragrance longevity or projection do not automatically mean that a product is defective.

Any specific product-performance claims displayed by AR Aura Scents should be understood within normal variations in fragrance performance.

 

How to Request a Return

If you believe your order qualifies for a return, contact AR Aura Scents within 14 days of delivery.

Please provide:

1. Your full name

2. Order number

3. Phone number or email address used when placing the order

4. Name of the product

5. Reason for requesting the return

6. Clear photographs or video where relevant

Once your request has been reviewed, our team will advise you about the next steps.

Please do not send a product back without first contacting AR Aura Scents and receiving return instructions.

Unapproved returns may not be accepted or processed.

 

Return Shipping

For approved returns caused by a verified error on our side, such as:

• Wrong item supplied.
• Product received damaged.
• Verified product defect.

AR Aura Scents may cover or arrange the return shipping, depending on the circumstances.

For eligible change-of-mind returns where there is no error or defect, the customer may be responsible for the return delivery cost.

Shipping charges already paid on the original order may be non-refundable unless the return resulted from an error by AR Aura Scents.

 

Packaging Your Return

Approved returns should be packed securely to prevent damage during transportation.

Where possible, please use:

• The original perfume box.
• Original protective packaging.
• The original courier packaging or another secure outer package.

AR Aura Scents may not be responsible for products damaged because they were inadequately packed when returned by the customer.

If a returned item reaches us damaged because of poor return packaging, we may be unable to approve the refund.

 

Inspection of Returned Products

All returned products may be inspected after they are received.

We may check:

• Whether the bottle has been opened.
• Whether the perfume has been sprayed or used.
• Whether seals have been broken.
• Whether the packaging has been damaged.
• Whether any product is missing.
• Whether the returned item matches the original order.
• Whether the product remains in returnable condition.

Approval of a return request before the item is sent back does not necessarily guarantee a refund.

The final decision may depend on the condition of the product after inspection.

 

Refunds

Once an eligible returned product has been received and inspected, we will notify you about the outcome of your return.

If the refund is approved, it will be processed using an available refund method agreed with the customer.

The time required for the refunded amount to appear may depend on the payment method, banking service, wallet provider, or other payment channel used.

Please allow reasonable processing time after a refund has been approved.

 

Refund Amount

Where a full refund is approved, the refund will generally cover the eligible product amount.

Original delivery charges may not be refundable unless:

• The wrong product was supplied.
• The order was damaged during delivery.
• The product had a verified defect.
• AR Aura Scents determines that shipping should also be refunded.

Any return-delivery fees that are the customer’s responsibility may also be deducted where applicable.

 

Exchanges

Where appropriate, AR Aura Scents may offer an exchange instead of a refund.

An exchange may be suitable where:

• The wrong fragrance was supplied.
• A product arrived damaged.
• A verified defective item needs replacement.
• An unopened product qualifies for exchange under our policy.

Replacement products remain subject to stock availability.

If the requested replacement is unavailable, another solution such as store credit or a refund may be offered.

 

Order Cancellations

If you wish to cancel an order, please contact AR Aura Scents as soon as possible.

We will try to accommodate cancellation requests if the order has not yet been processed, packed, or handed over to the courier.

Once an order has been dispatched, cancellation may no longer be possible.

If the customer refuses delivery of an already-dispatched order without a valid reason, any shipping or return-to-origin costs incurred may affect future Cash on Delivery eligibility or any refund due, where applicable.

 

Cash on Delivery Orders

For Cash on Delivery orders, customers are encouraged to provide accurate contact and delivery information and remain available when the courier attempts delivery.

Repeated refusal of confirmed COD orders, intentionally incorrect addresses, or repeated failure to receive parcels may result in AR Aura Scents limiting Cash on Delivery availability for future orders.

This helps us reduce unnecessary courier charges and maintain efficient delivery service for genuine customers.

 

Failed Delivery Attempts

If the courier is unable to deliver an order because:

• The customer is unavailable.
• The phone number is incorrect or unreachable.
• The delivery address is incomplete.
• The customer refuses the parcel.
• Multiple delivery attempts are unsuccessful.

the parcel may be returned to AR Aura Scents.

If the customer later requests reshipment, additional delivery charges may apply.

 

Promotional, Discounted and Sale Items

Products purchased during promotions, special offers, bundles, or discounted campaigns remain subject to this Return & Refund Policy unless different terms are clearly stated at the time of purchase.

Certain promotional products may be marked as final sale.

Where an item is clearly identified as final sale, it may not be eligible for a change-of-mind return.

This does not affect claims involving an incorrect, damaged, or genuinely defective product.

 

Gift Orders

If a fragrance was purchased as a gift, the original order details may still be required before we can process a return or exchange.

Refunds may normally be issued through the original purchaser or original payment method unless another arrangement is approved by AR Aura Scents.

 

Products Purchased From Other Sellers

This policy applies only to products purchased directly through the official AR Aura Scents website or another officially authorized AR Aura Scents sales channel.

We cannot normally process returns or refunds for products purchased from:

• Unverified third-party sellers.
• Unofficial social media accounts.
• Independent resellers.
• Marketplaces or shops that are not authorized by AR Aura Scents.

In those cases, please contact the seller from whom the product was originally purchased.

 

Suspected Abuse of the Return Policy

AR Aura Scents reserves the right to refuse a return, refund, exchange, or future order where there is reasonable evidence of:

• Return fraud.
• Repeated abuse of the return policy.
• Deliberate damage to a product.
• False claims regarding missing or damaged products.
• Returning a different product from the one originally supplied.
• Excessive or suspicious Cash on Delivery refusals.

These measures help us keep our return process fair for genuine customers.

 

Products Damaged After Delivery

AR Aura Scents cannot accept responsibility for damage caused after successful delivery due to:

• Mishandling.
• Dropping the bottle.
• Improper storage.
• Excessive heat.
• Direct sunlight.
• Water exposure.
• Modification or tampering.
• Any other damage caused by the customer.

Perfumes should be stored in a cool, dry environment away from direct sunlight and excessive heat.

 

Contact Us About a Return

If you have a question about a return, damaged product, incorrect order, refund, or exchange, please contact AR Aura Scents before sending anything back.

Please include your order number and relevant photographs or videos whenever possible so we can review your request efficiently.

AR Aura Scents
Shahdadpur, Sindh, Pakistan

 

Our Approach to Returns

We want customers across Pakistan to feel confident when ordering perfume online from AR Aura Scents.

If we make a mistake, we want to make it right.

At the same time, perfumes are personal-use products, which means opened and used fragrances cannot normally be returned simply because of personal scent preference.

Keeping these rules clear allows us to protect product quality while offering a fair process for legitimate order issues.